This Privacy Policy explains how Villa 95 Rangala ("Villa 95", "we", "us")—operated by A1 overseas consultants (pvt) ltd—collects, uses, shares, and protects personal information when you visit our website, contact us, or make a reservation.
Who we are
Property: Villa 95 Rangala
Address: No.95 Bobabila Makuldeniya Rd, Kandy 20921, Sri Lanka
Email: info@villa95.com
Phone: +94 77 386 4650
WhatsApp: +94 77 386 4650
Information we collect
We collect information in the following ways:
- Information you provide: your name, email address, phone number, travel dates, number of guests, preferences (e.g., meal requests), and messages when you contact us by email/WhatsApp or through booking platforms.
- Reservation details: booking reference, room type, stay dates, special requests, and communication history.
- Device and usage data: basic log information such as IP address, browser type, pages viewed, and approximate location inferred from IP. This helps us keep the site secure and understand usage.
- Cookies and similar technologies: we may use cookies for essential site functionality and to improve performance. You can control cookies through your browser settings.
We do not ask you to submit sensitive personal information (e.g., health information) through the website. If you choose to share it with us for accommodation purposes, we will handle it with additional care.
How we use your information
- To respond to your inquiries and provide customer support.
- To process and manage reservations, including check-in coordination.
- To provide requested services (e.g., meal planning, driver accommodation arrangements).
- To send important service messages about your booking (not marketing spam).
- To maintain safety, prevent fraud, and secure our website.
- To improve our website and guest experience.
Sharing and third parties
We may share information only when needed to provide services or comply with legal obligations. Examples:
- Booking platforms (e.g., Booking.com) if you book or message us through them.
- Communication providers (e.g., WhatsApp) when you contact us through those services.
- Maps: our site may embed Google Maps for directions and location viewing.
Third-party services have their own privacy policies, and your use of those services is governed by their terms.
Data retention
We retain personal information only as long as reasonably necessary for booking administration, recordkeeping, legal compliance, and dispute resolution. Retention periods may vary depending on the type of information and how it was collected.
Security
We use reasonable administrative and technical safeguards to protect your information. No method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.
Your choices
- You can request access, correction, or deletion of your personal information by contacting us.
- You can control cookies through your browser settings.
- If you booked through a third-party platform, you may also manage some information directly with that platform.
Children’s privacy
Our services are intended for travelers and families. We do not knowingly collect personal information from children without parental involvement. If you believe a child has provided us personal information, contact us and we will take appropriate steps.
Changes to this policy
We may update this Privacy Policy from time to time. We will update the effective date at the top of this page when changes are made.
Contact
For privacy questions or requests, email us at info@villa95.com.
This page is provided for general information and does not constitute legal advice.